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Privacy Policy

1. Contact Details

If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with us using the following details.

By contacting our general customer services team at: support@hjmcaterers.co.uk


2. How We Collect Your Information

We collect your personal information when you interact with us or use our services, such as when you use our Site to place an order. We also look at how visitors use our Site, to help us improve our services and optimise customer experience.


We collect information:

when you place an order with us and during the order process (including for payment and order collection);

when you contact us directly via email, phone, post, message; and

when you browse and use our Site

We also collect information from third party sites, such as advertising platforms and our fraud detection provider.


3. Information We Collect From You

As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.

When you visit the Site or make an order through the Site, you are asked to provide information about yourself including your name, contact details, order details and payment information such as credit or debit card information.

We also collect information about your usage of the Site and information about you from any messages you post to the Site or when you contact us or provide us with feedback, including via e-mail, letter, phone. If you contact us by phone, we may record the call for training and service improvement purposes, and make notes in relation to your call.


4. Use Of Your Information

We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so.

Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information:

to enable us to provide you with access to the relevant parts of the Site;

to supply the services you have requested;

to enable us to collect payment from you; and

to contact you where necessary concerning our services, such as to resolve issues you may have with your order.

We also process your data where we have a justifiable reason for doing so— for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below:

to improve the effectiveness and quality of service that our customers can expect from us in the future;

to tailor content that we or our third party restaurant or advertising partners display to you, for example so that we can show you restaurants which are in your area or make sure you see the advertising which is most relevant to you, based on characteristics determined by us;

to enable our customer support team to help you with any enquiries or complaints in the most efficient way possible;

to contact you for your views and feedback on our services and to notify you if there are any important changes or developments to the Site or our services, including letting you know that our services are operating in a new area, where you have asked us to do so;

to analyse your activity on the Site so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud;

if you submit comments and feedback regarding the Site and the services, we may use such comments and feedback on the Site and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you live.

We will also analyse data about your use of our services from your location data to create profiles relating to you and for you. This means that we may make certain assumptions about what you may be interested in and use this, for example, to send you more tailored marketing communications, to present you with restaurants that we think you will prefer, or to let you know about special offers or products which we think you may be interested in.

Where we rely on legitimate interest as a basis for processing your personal information, we carry out a ‘balancing test’ to ensure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interests. You can find out more information about these balancing tests by contacting us using the details above.